Bad New Message Memo Case Study Example | Topics and Well Written Essays - 750 words

Bad New Message Memo - Case Study Example Workers fully understand that they are supposed to respond to customers email as soon as they receive them. It does not imply that they must respond with a solution, but rather show concern about the issues with promise of action. Thus, it would not be appropriate to designate specific time for responding to emails. According to Kolin (2014), email communication forms an easy avenue for correspondence between a business and its customers. Equally important, customers expect to receive a quick response. It follows that workers can differentiate urgent and non-agent emails automatically. It does not require special training to help workers understand the aspects that define the urgency of an email. The workers are professional and qualified in their fields to identify all details and respond to the customer appropriately. Customer satisfaction is enhanced when they receive a prompt response acknowledging the receipt of their email. In fact, some of the confirmation messages are drafted already and require a short response time. The proposal explains that there is a trend of using laptops in meetings. However, there exists no clear link to show that workers use the laptops to respond to emails. There are several reasons for using laptops in meetings, one of them being responding to emails. Other reasons may include referencing notes and note-taking. In this regard, the use of laptops in meetings cannot be attributed to email communication alone. Having a program on email etiquette may not eliminate the problem, since other reasons for using laptops may remain. There are also other gadgets for responding to emails such as mobile phones. Another reason concerning etiquette is use of emoticons. The increasing technological advancement has led to the emergence of many modes of summarizing messages. Customers often send messages laden with emoticons that serve to summarize their message. The emoticons are often unofficial and not